Question 1

What is Lexture Agency?

Accepted Answer

Lexture Agency is a comprehensive professional transcription and translation service designed with a focus on accuracy and cultural context. It provides essential linguistic support for creating accessible content, including verbatim transcription, specialized formatting, and more. Available for both enterprise and individual needs, Lexture Agency is the ultimate tool for businesses to streamline their workflow and bring their ideas to life effortlessly.

Question 2

How long does a typical transcription take?

Accepted Answer

Our standard turnaround time is 3-5 business days for simple projects. For express delivery, we offer 24-48 hour turnaround times depending on the length and complexity of the audio or video file.

Question 3

Which Ghanaian languages do you support?

Accepted Answer

We support a wide range of Ghanaian languages, including Akan (Twi, Fante), Ewe, Ga, Dagbani, Nzema, Gonja, Kasem, and Hausa. All transcriptions and translations are done by native speakers to ensure cultural nuances and accuracy.

Question 4

What file formats do you accept?

Accepted Answer

We accept almost all common digital audio and video formats, including MP3, WAV, M4A, MP4, MOV, and more. If you have a proprietary format, please reach out to us for assistance.

Question 5

Is my content kept confidential?

Accepted Answer

Yes, absolutely. We adhere to strict confidentiality agreements (NDAs) and use secure servers for file transfers. Your files are only accessible to the dedicated transcriptionists working on your project and are deleted from our systems upon request.

Question 6

How accurate are your transcriptions?

Accepted Answer

We guarantee a 99% accuracy rate for clear audio. Our human-powered transcription process involves multiple stages of quality control, including a final review by senior editors to ensure the highest standards.

Question 7

Can I get a certified translation for legal use?

Accepted Answer

Yes, we offer certified translations and transcriptions that are valid for legal proceedings, official documentation, and corporate compliance purposes. Please specify this requirement when requesting a quote.

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